A straightforward refund policy.

Stopping renewal and requesting a refund are different actions. Here is how each works.

Effective 18 October 2026 · Version 2026-10-18

Cancel your next renewal

Open Account → Manage billing & cancellation → Cancel subscription. The billing portal shows when the subscription ends. You keep paid access until then and no further monthly renewal is scheduled. Deleting the app icon or clearing browser data does not cancel billing.

First 14 days

For a new subscription or one-off top-up, contact us within 14 days of purchase to request a full refund. Our policy applies even if you have tried the service. Tell us whether you also want the subscription cancelled. Refunded paid access or top-up credits will be removed when the refund is processed. Your collection records remain yours.

After the initial window

We do not normally refund a monthly renewal or unused allowance just because you changed your mind after the initial window. If a charge was duplicated, a payment was unauthorised, or a paid feature was faulty or not as described, contact us so we can investigate and provide the remedy required. Statutory rights take priority over this policy.

How to request a refund

Email christofipeter67@gmail.com with subject “Card Lens refund”, the email used for your Card Lens account, payment date and receipt reference if available. A reason is helpful but is not required within the 14-day window. Do not send your full card number, security code, password or API key. Cancellation requests can be made in the same way if the portal is unavailable.

What happens next

We review requests manually. Approved refunds are returned through Stripe to the original payment method, normally initiated within 14 days of your request; bank processing can take longer. Refunds do not automatically recover data already exported by workspace members. We may need enough information to verify that the payment belongs to you.

Optional cancellation wording

You can send: “To AAP Collectables Ltd, Solar House, 282 Chase Road, London, United Kingdom, N14 6NZ, christofipeter67@gmail.com: I give notice that I cancel my AAP Card Lens subscription/top-up purchase. Purchase date: __. Account email: __. Name: __. Date: __.” You do not have to use this wording.

Other rights

This policy adds to your rights under applicable consumer law. It does not remove rights relating to faulty or misdescribed services. The policy covers Card Lens payments, not physical goods bought from the AAP shop.

Contact support · Subscription terms · Refunds · Privacy

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